Delivering differential business value in procurement

Procurement transformation helped this client save more than 16%, improve spend transparency, standardize and integrate source-to-pay, and develop new competencies.

A leading global provider of financial services technology solutions
Financial services
Procurement transformation


Seeking revolutionary and sustainable change

This company had undertaken procurement transformation initiatives in the past, only to experience eroding benefits. With a new chief procurement officer and new alignment to report to the finance organization, they were ready to embark on a strategic, value-driven transformation journey.


A multi-year road map yields incremental benefits, sets the destination at excellence

KPMG’s team of advisors performed current state analysis utilizing KPMG’s proprietary Procurement Maturity Assessment and balanced 360° Review and then conducted multiple workshops to establish a set of future state, mission-focused guiding principles for the client’s procurement function.

The advisor team worked further with the client to design a new procurement operating model using KPMG’s Category Ownership Framework, facilitate stakeholder buy-in with KPMG U-Collaborate, and revamp the procurement section of the client’s SharePoint intranet platform.

Three years into the five-year transformation, the client’s corporate procurement group achieved:

  • Recognition for high-quality customer service
  • Savings of more than 16 percent, with direct bottom-line impact
  • Transparency improvements for spend as well as enhanced capabilities in category management and strategic sourcing
  • Standardization and full integration of the source-to-pay process, enabled by Coupa’s e-procurement platform.


What struck me about KPMG was their ability to support the full spectrum of consulting services—from strategy through execution to sustainment. They were willing to roll up their sleeves to work alongside our people to make the vision real.
– Vice President of Procurement at a leading financial services technology solutions provider