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    Customer Advisory

    With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.
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    The great balancing act

    KPMG has conducted annual global studies of customer experience excellence for more than 10 years. In 2023, ten companies have shown resilience in delivering outstanding experiences in a disrupted marketplace.

    2023 KPMG US Customer Experience Excellence Report

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    Meet our team

    Image of Scott Lieberman
    Scott Lieberman
    Principal, US Customer Advisory & Financial Services Lead, KPMG US
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    Image of Scott Lieberman
    Scott Lieberman
    Principal, US Customer Advisory & Financial Services Lead, KPMG US
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    KPMG. Make the Difference.


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