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The great balancing act

Create differentiated CX with human and AI interactions. Read the 2023 US Customer Experience Excellence Report.

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Break out: From ordinary to extraordinary
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Break out: From ordinary to extraordinary

Results from the 2022 US Customer Experience Excellence Report

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Customer first: Real insights

Customer First: Real Insights

Drive profitable growth in the digital age. Explore our publications on driving customer-centricity across your organization.

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Maximize customer experience investments for growth

Leverage new perspectives that balance high-quality customer experiences and cost efficiency to fuel business growth

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Meet our team

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Jeff Mango
Managing Director, Customer Advisory, Customer Experience Lead, KPMG US
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Scott Lieberman
Principal, US Customer Advisory & Financial Services Lead, KPMG US
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Image of Jeff Mango
Jeff Mango
Managing Director, Customer Advisory, Customer Experience Lead, KPMG US
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Scott Lieberman
Principal, US Customer Advisory & Financial Services Lead, KPMG US
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Request the 2023 US Customer Experience Excellence Report

Our 2023 survey report explores how companies can balance both human and AI interaction in customer experience programs.

See differentiators for top companies and what they did to improve their rankings.

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Thank you

Thank you for your interest in the KPMG 2023 U.S. customer experience excellence report.

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Request the 2023 US Customer Experience Excellence Report

Our 2023 survey report explores how companies can balance both human and AI interaction in customer experience programs.

See differentiators for top companies and what they did to improve their rankings.

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