2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Elements reshaping the human capital agenda include skills on demand, alternative employment models, multigenerational collaboration, and integrating human and artificial intelligence.
The nature of work is changing. To adapt and transform, organizations must design a digital-first, human-centric ecosystem to address some of the biggest talent challenges facing competitive companies:
Find out how KPMG can team with you to design a workforce strategy to take your business forward and unlock the value of your most important asset—your people.