2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Regardless of whether the issue is within a particular function or across the enterprise, your business can benefit from an approach that diagnoses the problem, identifies sources of value and helps to implement improvements.
Our top-line approach focuses on finding opportunities for new revenue growth. We can also take a cost-based line of attack that aims at finding new efficiencies in existing processes to improve your bottom line.
The KPMG Performance Improvement team is comprised of multidisciplinary specialists who apply innovative techniques to understand and solve business challenges. We work with you to create a tailored strategy that helps you regain your position of strength.
KPMG Elevate helps improve EBITDA with a two-step approach that incorporates a sophisticated diagnostic to identify areas where value is being lost and improvements to recapture that value. Clients benefit from collaboration with specialists across our Tax and Advisory service lines.