Improve Customer Experience and Engagement

While “know your customer” has always been solid advice, the rising expectations of today’s digital-savvy customers bring special challenges, as well as opportunities.

To compete in this new reality, businesses will need to rethink customer experience in a connected and digital world. Every part of the marketing, sales and servicing journey counts. The overall experience will decide if a customer is going to choose your product or service, purchase it again or recommend it to a friend.

At KPMG, we combine our expertise in financial analysis with a research-based understanding of customers to help you develop a customer experience strategy that drives financial performance.

Today’s customer is less predictable than ever. How will you connect with the future customer? 

Our people

Julio J. Hernandez

Julio J. Hernandez

Global and U.S. Customer Advisory Lead, KPMG US

LinkedIn
Jeffrey Mango

Jeffrey Mango

Managing Director, Advisory Customer Solutions, KPMG US

LinkedIn
Jason Galloway

Jason Galloway

Principal, Advisory Customer Solutions, KPMG US

LinkedIn
Michael Herman

Michael Herman

U.S. Sales Transformation and CRM Lead, KPMG US

LinkedIn