2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
The key questions remain consistent, but a strategic approach, supported by analytic tools that help turn data into insights, can improve the odds of getting to the right answers:
Our KPMG Elevate team helps improve EBITDA with a two-step approach that incorporates a sophisticated diagnostic tool to identify areas where value is being lost and improvements to recapture that value. Our industry professionals and specialists bring sophisticated analytical skills paired with deep strategic and functional knowledge and a reputation for integrity in all we do. Clients benefit from collaboration with specialists across our Tax and Advisory service lines.
KPMG understands the market issues and challenges in today’s environment and works with you to help define and deliver long term success.