2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
The key questions remain consistent, but a strategic approach, supported by analytic tools that help turn data into insights, can improve the odds of getting to the right answers:
Our KPMG Elevate team identifies performance opportunities and delivers rapid EBITDA improvement. Our industry professionals and specialists bring sophisticated analytical skills paired with deep strategic and functional knowledge and a reputation for integrity in all we do.
KPMG understands the market issues and challenges in today’s environment and works with you to help define and deliver long term success.