2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Companies traditionally took a periodic, cyclical tune-up approach to improvement initiatives. Every few years, when systems were deemed outdated, they would replace them. These days, successful organizations recognize that to stay competitive, they must meet fast-moving change with unceasing transformation.
Shifting your focus from projects to performance and outcomes further enables the ongoing enhancements needed to improve efficiency, protect assets, and promote compliance
KPMG focuses on operational resiliency, cost reduction, agility and scale, and regulatory and risk controls. We deliver flexible solutions through a high-performing, subscription-based model that frees your teams to focus on strategic priorities.
The result? An evolving transformation journey where we help you keep pace with constant change by bringing greater awareness and diligence to the front lines of your business through advanced technology, decades of experience, and hands-on orchestration.