2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Now, forward-thinking organizations design a single, integrated strategy that puts technology on an equal footing with every other element of the business.
Increasingly, technology takes the lead, as it is essential to the customer experience and determines how well the business operates and performs. Well-designed technology enables a company to bring products and services to market faster than the competition. New technologies like AI, machine learning and cloud make your operations more responsive to customer needs and expectations.
KPMG can help you develop and accelerate your approach to digital transformation. More than that, we have deep experience helping clients manage the many types of risk that come with new technology, including cybersecurity, regulatory compliance and others. Most important, we offer a strategic advantage in a world defined and often led by technology.