2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
This modern approach enables you to anticipate and balance risk, generating value and competitive edge across your enterprise. It also improves resilience of functions across the enterprise, reducing threats and legal exposure.
KPMG brings the strategic vision and technical edge to help you earn the trust of your stakeholders. We concentrate deep skills in risk and regulation, advanced digital solutions and time-tested change experience in one powerful capability.
When you earn and deserve the trust of all your stakeholders, you create a platform for responsible growth, confident decision-making, bolder innovation and improved performance.