2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
When the procurement function works well, it drives speed and innovation forward—and it mitigates risks from third parties critical to success in a world where agility often determines competitive edge.
Procurement must be supported by data and analytics to fulfill its role in the digital-first enterprise. The use of advanced technologies like Artificial Intelligence (AI) and machine learning enables fast, confident decision making. The automation of key tasks also opens up capabilities previously beyond the reach of procurement, such as real-time third party supplier-risk assessments reducing time to market.
Digital transformation of procurement enables supplier-centricity and customer-centricity, cornerstones of agile, scalable operations, and is a vital component of future-proofing the organization.