2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Operational decisions made on a daily basis reach across the enterprise, often determining the success of strategic goals.
Outcomes in functional areas ultimately help the business advance its defining initiatives: digital transformation, risk mitigation, environmental sustainability, supply chain resilience, and a seemingly endless list of other top priorities. But to deliver strong results you must have a full understanding of the forces influencing your operations. That’s where a deep industry knowledge, experience, and technology expertise come into play.
KPMG works with you to determine how you can best transform your organization in response to changes in today’s world and your organization’s strategy. We examine the operating model to see if it supports strategic ambitions and reduces costs, with attention to third party risk, operational regulations and fraud, waste and abuse. Our insight helps you to create a more customer-centric operating model that is agile, tax efficient and resilient.
Talk to our experts to learn more about becoming a digital first, digital now organization.