2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
As a result, HR leaders are asked to forge more resilient organizations by creating a cohesive employee experience and a workforce that can compete in a digital future. Too often, though, HR leaders are left wondering how to prioritize investments to make the biggest impact on the business.
According to a recent KPMG study, CEOs rank “talent risk” as the number one threat to long-term growth,2 and our global HR survey identifies “reskilling” as the most important workforce challenge. 1
The HR function of the future has much to gain by adopting a model that removes boundaries across the enterprise, designs services that meet employee expectations, and enables human-centric, digital-driven processes to improve efficiencies.
Pathfinders are well on their way, thanks to their ambitious approach to rethinking the future of work. These HR leaders have embraced their extended influence to build leadership skills and create personalized learning experiences and on-demand access to capabilities.
The success of HR extends far beyond finding the right talent. With the right HR strategy, KPMG can help you build capabilities to meet business demands.