2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
How can your business engage them and achieve profitable growth in the age of digital disruption?
To succeed in today’s markets, businesses must reimagine the products, services and experiences they provide to consumers and migrate to truly customer-centric businesses processes enabled by digital transformation.
KPMG can help you transform the way your organization delivers value to customers. Combining business experience with functional acumen, we provide you with deep economic analysis, robust customer insights and market intelligence, and strategic business direction to help you generate ROI from your investments in customer-centricity.