2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
A recent KPMG survey revealed that many leaders across industries understand the ability of AI to boost data and analytics to new levels of insight. However, large percentages report their organizations are not realizing the expected value.1
This is why it’s vital to target specific business challenges with specific technologies. For example, using intelligent forecasting to help streamline supply chains or adopting AI-as-a-service or low-code platforms to enable business users to understand problems and how to solve them.
KPMG works with clients to help realize the promise of AI and reach their unique business goals. With our deep, domain expertise and our Lighthouse Center of Excellence for Data, Analytics and AI, we help design and implement advanced solutions that transform operating models and foster a new culture around innovation. We help leaders and front-line employees accept and embed AI through multiple functions into the very fabric of the organizations.