2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
SERVICE
Specific areas of focus include:
We bring a distinct “profitable growth” point of view to define margin and cost requirements that enable margin reporting by leveraging analytic tools and data to enrich the value of cost information. The resulting information provides management visibility into how strategic and tactical decisions impact profitability across products, customers, and global markets.