Modernizing IT service management

Does your IT organization add value to your business? KPMG can help you achieve an effective IT service delivery model.

The IT organization is critical to the success of day-to-day activities and overall business goals. Companies need to invest in the management of their IT in order to successfully define services, engage with users, fulfill requests and drive business results.

Through strategy, design, build, implementation and operation, KPMG can help you transform your IT Service Management (ITSM) while managing the disruption caused by changing a service delivery model. We focus on several foundational capabilities that are core to effective IT delivery, such as defining the services offered, providing a catalog of offerings for both end-users and technical customers, automating fulfillment, and intelligent incident and problem resolution.

We leverage our host of global ITSM Communities of Interest as well as our alliance with ServiceNow—the leading ITSM technology platform provider—to ensure that we offer you value-add experiences and leading practices alongside a robust, comprehensive ITSM solution.

Related insights

KPMG and ServiceNow

Together, we help enterprises find and sustain value in IT spending.

KPMG Powered IT

The pre-packaged solution starts to accelerate transformation.

KPMG complies with the auditor independence rules of the AICPA, SEC, PCAOB and DOL. As a result, some services described herein may not be available to our audit clients. KPMG audit clients should check with their respective lead audit partner for more information.