New technologies are creating clear opportunities to streamline business process, cut costs, comply with regulations, and enhance the customer service experience.
From software robots to sophisticated cognitive systems, advances in automation are changing the game, reducing costs, while improving speed, accuracy, and control.
Process automation and cognitive technologies offer the ability to use virtually unlimited amounts of the right data to make better decisions fast. They also help boost scale and capabilities beyond human limits - and the technology learns over time to do more even better and faster. The combination of cognitive technologies and robotic process automation augments human reasoning and automates physical tasks, mimics human activities and interacts naturally with people.
Cognitive software mimics human activities such as perceiving, inferring, gathering evidence, hypothesizing, and reasoning. And when combined with advanced automation, these systems can be trained to execute judgment-intensive tasks. As such, cognitive automation is creating a new class of digital labor that can enhance human skills and expertise, making every employee an innovator, transforming the enterprise into an engine of innovation.