Intelligent Automation
Intelligent Automation

Intelligent automation

We are redefining the future workforce, using intelligent automation to bring knowledge and practical experience to unrivaled scale.

Your intelligent automation journey: up and running in 100 days

With a detailed action plan, you can be ready to scale up to production within just three months.

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  • First step
  • Proof of concept
  • Prepare to scale

First step

1 - 30 days: Raise awareness, align functions and mobilize resources, including a strong sponsor


  • Engage and align expectations

Raise awareness across functions of what intelligent automation can do, and define who will lead the charge.

  • Identify existing transformation initiatives

Consider all existing channels and in-flight programs to reduce any business disruptions.

  • Organize around a program of work

Dedicated financial and human resources will become critical success factors.

  • Identify your automation evangelists

A core, blended delivery team is essential in establishing the tools and methods that will enable your intelligent automation program.


Proof of concept

30 - 60 days: Assess initial opportunities and conduct a proof of concept.


  • Decide on a methodology, from assessment to deployment

Agree on a methodology that will work in your organization to assess opportunities and aid deployment.

  • Create a matrix for assessing and prioritizing automation activities

This will help you identify quick wins and deliver value early using predefined prioritization criteria.

  • Combine automation with other transformation levers

Consider automation in conjunction with other transformation levers such as process engineering and system integration.

  • Conduct a technology capability assessment

Review the existing technology landscape in detail to prepare your infrastructure.

  • Define your capability delivery model

Agree on how you will build an internal automation capability.


Prepare to scale

60 - 100 days: Assess proof of concept results, define your framework and build a roadmap to begin development at scale.


  • Assess and select vendors

Choose a vendor that meets the needs of today and tomorrow and gives you scalability and accelerated integration across different products.

  • Deploy a proof of concept to assess suitability

Test to see whether the vendor’s technology is fit for purpose, robust and scalable across your organization.

  • Deploy infrastructure requirements

This will become a critical element to move into production at scale, beyond the first 100-day period.

  • Define and start building your Center of Excellence

The new digital operation will require a framework for governance and change.

  • Develop an adoption roadmap

Outline what your automation journey looks like based on your defined case for change and business priorities.


Our approach

We enable organizations to achieve business-wide digital transformation:

  • Holistically joining business strategy to digital strategy
  • Integrating high volumes of data to predict, influence, and respond to market disruptors
  • Powered by intelligent automation to drive business outcomes
  • Delivering one of the leading customer and employee experiences
  • Creating among the best opportunities for innovation
  • Increasing human ability and business agility
  • Helping organizations get prepared, ready to compete, and own their future

Learn more about our Intelligent Automation alliance partners

Learn more about our Intelligent Automation Strategy services

Related in-person events

Highlights from the 2018 Symposium on Intelligent Automation

As electricity did over 100 years ago, the spectrum of artificial intelligence technologies is rewriting the rules and enabling society to transform. From government to business operations, science to healthcare, customer service and privacy, to cybersecurity, every part of our world is changing.

At KPMG's recent 2018 Executive Symposium on Intelligent Automation, over 250 forward-thinking clients, business leaders, visionaries, economists, analysts and leading technologists met to discuss new ideas and opportunities, and debate the future of our automated world. Watch this highlight reel to get a glimpse.

Humans – Be Free

KPMG’s video: Humans – Be Free looks at the convergence of artificial intelligent technologies and illustrates the viewpoint that these will ‘free’ humans from repetitive and mundane work, enabling greater innovation.

Insights from our lab


Client stories