2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
In today’s environment, dynamic and well-managed technology deployment is a clear competitive advantage, enabling businesses to control key technology risks without stifling innovation.
But as they rush to adopt the latest technology, they often overlook the many different types of risk that come with its implementation.
A modern, technology-based business transformation looks at risk and regulation from a new perspective, one that recognizes technology risks today threaten more than just the IT function. They touch everyone connected to your organization — from customers and employees to regulators to activist investors. And dynamic, effective approaches to risk are key to maintaining the trust of those stakeholders.
KPMG takes a strategic approach to understanding and balancing technology risks — whether in areas of technology governance, risk and compliance, risk quantification or internal audit — to help drive responsible growth, confident decision-making, bolder innovation and sustainable advances in performance and efficiency.
A strategic, effective, and flexible technology risk program can help organizations: