2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
The processes that organizations use to evaluate, select, invest, and deploy technology can lead to competitive differentiation and market growth or monetary loss, write-downs and reputational damage.
Instead of narrowly focusing on the vulnerability and security components of digital transformation, KPMG’s Technology Risk Management professionals take a broader, more holistic view of the risk element. We concentrate on the strategic impact that technologies and new business models can have on your entire organization. We help you establish a governance framework that embraces disruptive technologies and encourages innovation while ensuring risks are identified and managed, and that stakeholder trust in new technology adoption is achieved.