2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
It has also become clear that new technology is not enough to bridge the challenges to meet rising customer demands for speed and reliability. To capture growth and compete you need a scalable business model that is agile, data-driven, and technology-enabled.
KPMG Supply Chain specialists can help optimize your existing processes and transform your entire supply chain operations. We understand the complexities of designing and managing supply chains that are resilient, demand-driven, sustainable, and tax efficient. Our strategic business approach helps create and sustain bottom-line value. We have helped clients to:
We can help you execute your customer growth strategies with a range of process, technology and people change levers essential to building resilient, competitive advantage.