2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Supplier management (SM) is the art of driving value through effective supplier relationship governance. SM is uniquely positioned in the supplier lifecycle to generate returns across both direct and indirect spend areas. Many procurement organizations have developed category management and sourcing capabilities that lead to realizable value at the time of contract. As they transition to the post-contract phase, effective SM benefits three main areas:
Procurement Organizations with a strategic view of key relationships can better influence their suppliers beyond sourcing and contract awards to increase value in quality, service and timeliness.
To achieve value from supplier management, companies must have an effective program run by teams that work well together to provide enterprise-level SM with these key goals:
Good SM teams work through agreed upon standardized processes and use an integrated toolset capable of contract management, supplier relationship management, enterprise resource planning, and risk management. Teams should be cross-functional to enable diversity of perspectives, with representatives from:
To create or advance an SM program, an organization must:
KPMG has developed leading practice technology and tools to fast-track companies on their supplier management transformation journey. Our services and professionals can help you establish an effective supplier management organization that delivers value to business in the following ways:
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