2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
They must manage major assets and projects and deliver critical programs and services, all while facing diverse challenges, including budget, workforce, and environmental, social and governance considerations.
Forward-thinking governments are asking how the shifting landscape is affecting their strategic and operational priorities. They want to know how they can acquire the capabilities to deliver consistent, positive outcomes to the communities and constituents they serve.
A sound strategy, powered by automation and advanced data and analytics, sets a foundation for investment decisions and improved service delivery. Our tools and techniques are making tangible efficiency improvements, such as up to 30 percent faster emergency response times, 40 percent increase in access to health services, among others.
At KPMG, we work with state, county, and city agencies to create mission-focused strategies and operational improvements that advance their goals. We help identify risks, improve service outcomes and deliver a quantifiable return on investment. With innovative methodologies backed by deep experience, we help them transform for the future across public infrastructure, safety, healthcare and education domains.
Leaders know that opportunities to create value often start at the top but require buy-in and transformation from the bottom-up. We work with you, your managers and employees to implement change-ready strategies that put you in the best position to serve your constituents successfully.