2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
They have an integrated approach combining pre-disaster planning, post-disaster recovery and good governance to protect citizens and businesses from recurring and evolving threats. For state and local governments, it’s all about maintaining the trust of the public, and doing as much as they can with tight budgets.
KPMG helps government agencies maximize these strategies and leading practices to increase the resilience of public infrastructure. We help our state and local clients refine policies, technology and financial management practices to improve emergency preparedness and restore community infrastructure after major disasters.
Before, during and after a disaster, we work with agencies to make efficient and compliant use of federal grant programs helping citizens rebuild. We also help perform quality control and financial forensic assessments to help spend disaster recovery funds efficiently while preventing fraud, waste and abuse.
We work with our clients to utilize data analytic and visualization tools that sharpen risk and vulnerability assessments and direct investments to communities that are in extreme need.
Effective disaster management strengthens the bonds of trust with your stakeholders. In advising government leaders to operate more effectively, we help reinforce those bonds for the long term.
KPMG stands out for the multidisciplinary approaches we weave together with jurisdictions to create self-sustaining solutions. We help: