2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Changes in traditional lines of control and the associated risks. Managing a complex hybrid cloud environment. Greater scrutiny of value from technology. The IT organization faces formidable challenges. To meet them, it must focus on becoming more agile and responsive to the business.
With that in mind, KPMG’s IT solution focuses on business outcomes and leverages deep business and technology experience to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics—using ServiceNow’s industry-leading platform.
KPMG Powered Enterprise | IT (Powered IT) uses re-engineered and tested processes, business change management and technology integration accelerators. The close collaboration between KPMG and ServiceNow gives clients unique access to assets and industry leading practice in deploying the platform.
Our scalable solution comes with expert support on the issues associated with service transformation: change management, supplier integration, technical integration and data migration.
KPMG is a leading provider of cloud-enabled IT transformation solutions. Our experts in service and cloud transformation bring leading insight and industry know-how to your transformation. We can help you respond to the many aspects of change to ensure you achieve a transformation that delivers.
KPMG is a leading ServiceNow provider. With over 550 service management practitioners and over 250 ServiceNow delivery specialists on and offshore, KPMG member firms know the ServiceNow platform inside out. We put this knowledge to work to get the best out of the platform for your business.
KPMG is more than a technology consultancy. We can help you plan and manage the business change necessary, to make service transformation a success through our Change Management practice.
HfS Research ranks KPMG #1 in enterprise service management, verticalized solutions and capabilities, and consulting and thought leadership in their Top 10 ServiceNow Services evaluation. KPMG is a “trusted advisor with a reputation for delivering innovative solutions.”