2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Through all this, sales is expected to achieve success!
Addressing these issues and achieving sales goals requires:
KPMG can help your organization to design and adopt a go-to-market model that aligns to the way your customers want to buy and interact with your products and services, deploy technologies that harness your data to create actionable insights and solutions that increase sales and profitability, while decreasing cost to serve.
Our sales transformation specialists can help you:
Align sales investments to drive growth
Improve seller effectiveness
Modernize core sales processes
Build future-ready sales operations
Capture value from enabling technologies