2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
KPMG brings an outside, market-driven and data-driven perspective to reinvention. We have invested in many proprietary data sets and tools to develop choice sets and quantify options rapidly. Our approach reframes discussions around operating model transformation and thoughtfully challenges assumptions allowing strategic options to be viewed through a fresh lens.
In short, we work side-by-side with you, providing data analysis along with industry perspectives, business model options, and competitive insights that will help you build the conviction needed to make your most important strategic decisions.