2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
That solution needs to allow you to adapt to market conditions and regulatory changes, and it needs to allow you to take advantage of new technologies and process improvements.
To address these needs, we've created Powered Evolution.
Powered Evolution is an on demand service specifically designed for you to continually optimize your Powered Enterprise functional transformation. It is delivered in the same way as the Powered Enterprise program, through a highly-skilled and effective multi-tier global delivery network that provides local and market insight together with global process and technical resources to keep your function at its peak.
Each client's use of Powered Evolution is subtly different, but typically includes three key areas:
Base services: Case management, quarterly update support, patch management, knowledge management, service desk, operations management and testing
Enrichment services: Configuration changes, developments and enhancements, security and controls, data integration, interface services and report writing
Governance: Release planning and management, change management and reporting
KPMG has dedicated teams of Powered Evolution practitioners to deliver forward-looking insights and help maximize your investment. Their skills include: