2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Overcome people, process and technology challenges, while delivering continuous evolution of the technology-enabled operating model and core functional processes.
As these business disruptions increase, your ability to keep up is constantly challenged. Legacy technology traps your data and makes it less accessible. Finding people with the necessary skills and experience to analyze and fix problems can be challenging. This can limit your decision-making and the ability to grow your business.
KPMG Performance On Demand for Finance can help you overcome these challenges, while delivering continuous evolution of the technology-enabled operating model and core functional processes.
We offer a ready-to-go finance solution designed for mid-size companies—enabling you to be truly connected with financial insights informing better decisions throughout every function. It includes the functional processes, technology platform and application support, all made available through a subscription-based service.
Operational insight through data optimization
We implement an advanced data model and integration framework to unlock data that has been trapped in legacy systems. With better operational insights, you can improve financial decision-making, business agility, and cost efficiency.
Day-to-day management support for core functions
We help improve core finance functions—including: requisition to pay, order to cash, record to report, fixed assets, project accounting, and plan to perform—so you can focus on strategic priorities.
Elevate performance using advanced analytics and data-driven insights
Speed to operational steady state through automation and artificial-intelligence-driven workflows
Simplify and consolidate complex systems and unlock trapped data
Predictable cost model aligned with desired outcomes
Reduce technology risk by leveraging KPMG’s global technology alliances and experience
Continuous process improvements by KPMG teams of specialists