2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
They are continual reminders of vulnerabilities in our infrastructure and supply chains, and also of how much we depend on them.
Often, it’s the “low-likelihood” events that cause the greatest damage, and which seem to happen all the time. In many areas, regulators have taken the message to heart and have adopted a more aggressive stance in both rulemaking and enforcement.
Operational Risk and Resilience takes an outcomes-based approach that changes the traditional, asset-focused business continuity plan from a periodic exercise to an asset for long-term organizational resilience and growth. In the war to win the trust of customers and other key stakeholders, organizational resilience is a must-have pillar of strength these days.
We use advanced data and analytics to build a customized model that gives decision makers up-to-date insights into risks—not just to data centers and other assets—but to the whole organization.
We’ve built a strong reputation based on the results we’ve delivered for numerous financial services organizations, which face high-stakes regulatory imperatives for resilience and continuity. We can do the same for your organization.
Let’s talk about how KPMG can help you transform the way you manage organizational resilience.