2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Modern organizations must manage layers of interconnection and dependency arising from global supply chains, the concerns of consumers and investors, regulatory change, and a distributed workforce. The complexity facing leaders is immense and changing daily.
A dynamic approach to risk and compliance powered by advanced technologies and insights builds a foundation of trust with all your stakeholders. It also enables more confident decision-making, responsible growth, bolder innovation, and sustainable advances in performance and efficiency.
The bigger picture is important to see: Risk and Compliance are strategic functions and producers of intrinsic value, like a navigation system guiding a ship through high seas.
Our experience in advanced technologies and analytics helps organizations extract value from risk. AI and machine learning can uncover risk dynamics at play in the trends defining your business. Decisions based on data are far more effective in guiding the organization forward than traditional risk approaches.
A modern approach to risk builds a better view of overall enterprise exposure. Technology-powered risk activates more transparent reporting across the compliance landscape, including in ESG areas that are coming under greater scrutiny. It also enables more nuanced crisis management, stronger fortification against cyber threats and other technology risks, and more effective management of third-party risks—all of which are critical components of a resilient organization in world of rapid change.