2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Customers rarely have lower expectations and are more technically fluent than ever—putting pressure on both technology executives and business leaders to deliver differentiated solutions at market speed while preserving customer trust and meeting regulatory requirements.
A full array of technology capabilities has to be readily available for your business to take advantage of new opportunities. Ideation, funding, development, and delivery has to be iterative, fast, reliable, and continuously improving. And it has to work seamlessly across the entire enterprise.
KPMG can help you adopt product management, engineering and delivery disciplines that includes DevSecOps principles that support your technology and organizational requirements.