2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
SERVICE
Getting marketing right the first time. Every time.
Today's CMO must navigate an increasingly complex world with higher stakes and pressure to demonstrate the value marketing delivers to the business. The challenges marketing organizations face today include leveraging data and analytics, integrating and acquiring technology, scaling teams while remaining agile, all while minimizing risk and maximizing financial results.
KPMG helps some of the world's leading marketers maximize and accelerate the impact of their marketing investments to deliver meaningful, sustained growth. We do this by:
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Julio J. Hernandez
Global and U.S. Customer Advisory Lead, KPMG US
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