2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
At KPMG, we see low-code as the future of application development and automation.
Low-code platforms can dramatically speed creation of sophisticated enterprise-class applications that incorporate complex business logic, automate workflow and case management activities, integrate with existing information systems, and enable a slick user experience.
Low-code automates basic processes and allows employees with varied levels of experience to quickly develop scalable business applications. Low-code can expand or enhance the functionality of existing information systems as they are shifted to a cloud-computing environment. And they can supplement or even replace existing legacy applications in the back office.
Challenge: client entering entirely new business and needed an end-to-end build of all business and technical lending capabilities
Why low-code: most flexible and fastest path to build onboarding, servicing, collections, and complaint tracking applications for the bank
Outcomes: rapid launch on new business, increased customer onboarding cycle time & loan processing times and reduced complaint resolution times
Challenge: limited collaboration between workgroups, manual processes, disconnected systems and point solutions
Why low-code: 15+ applications built to modernize / replace legacy apps across regulatory, finance, supply chain and product management
Outcomes: Integrated applications, global collaboration, process visibility and significant reduction in product launch time
Challenge: launching new / changing funds involve a complex processes, collaboration, system integrations, and real-time data visibility and reporting
Why low-code: most agile approach to consolidate 500+ data fields, process global product/term sheets, manage workflows/tasks & approvals for 100s of users
Outcomes: improved time to market, increased data accuracy, eliminated duplication of data entry, reduced complaint resolution times, self-admin capabilities
By using best-in-class technologies and applying a digital lens in all that we do, KPMG is helping leading organizations advance to a connected future where low-code platforms— powered by the adoption and convergence of emerging technologies, will unify front-, middle- and back-office functions.
To help ensure that your organization gets the most from low-code development platforms, KPMG recommends adopting the following leading practices: