2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Our people leverage data, analytics, and artificial intelligence to accelerate digital transformation at a global scale.
|We take a business-first perspective||
|Focused on solving complex business issues with analytics, rather than a technology-first approach|
|Leveraging deep industry and process knowledge||
|To define problems, articulate and build domain solutions, and deliver broad -ranging services|
|We lead in AI||
|Across the spectrum, create analytics, artificial intelligence and automation solutions that transform business and operating models|
|At every opportunity, accelerate innovation||
|Supporting ideas at the pulse of emerging technologies, such as Internet of Things (IoT) and blockchain|
Using interactive visual technology, KPMG Insight Centers create truly immersive client experiences. Clients can interact directly with their data and see how AI can drive competitive advantage for their organization.