2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
The way we work has a significant impact on the way we learn. Traditional operating models and learning strategies are failing to deliver a consumer-grade, empathetic, and data-driven experience that delivers on long-term organizational transformation goals while meeting short-term upskilling needs. To keep pace with business and workforce expectations, learning organizations are rethinking their learning strategy. Some 66 percent of HR executives cite upskilling among their top priorities for managing the impact of artificial intelligence and related technologies, yet only 5 percent say their HR function is fully prepared to accomplish this (63 percent feel at least reasonably prepared)1.
Developing a learning strategy takes more than implementing technology, filling out a form, or providing one-off learning sessions. Organizations that design a strategy grounded in skills of the future, employee preferences, and rich analytics can build a digitized and modernized program that takes into consideration the learning technology stack, upskilling and content priorities, and operational efficiencies to deliver a differentiated learning experience that provides a competitive advantage to attracting and retaining top talent.
In the world of increased automation, AI, and chatbots, KPMG can guide you toward building a sustainable and impactful learning and development organization.
Build a modern learning strategy. Build your future.
How well do you know your learner? What are the current and future skills they need to develop?
Developing deep learner empathy is key.
How can you determine the most effective learner experience for your employees?
The future learning experience is co-designed with colleagues.
What is the right technology solution for the learner experience you seek to create?
Get the right mix of technology, services, and partners for your organization.
How do you keep your learning content and approach relevant?
Scale your learning efforts with the pace of change.
What kind of learning culture does your organization need?
A good learning strategy helps design, curate, and sustain a culture of learning.
We work with you to design and deliver a learning strategy that is personal to the learner, strategic to the business, and scalable to the organization. Our goal is to enable your people to adopt skillsets at a faster rate of change and in the flow of work.
As a trusted advisor and digital transformation leader in the market, we leverage tested approaches and the latest innovations in our Ignition Centers. To start, we engage you in an immersive, curated design-thinking session to develop a learning strategy that is rooted in learner empathy and experience. We then test the proof of concept and measure its impact using data analytics. By doing so, we help you build a business case to scale the strategy across the organization and leverage innovative technology that meets your employee and business needs on a global scale.
Let us help equip your teams with the right skills, knowledge, and competencies for the future.