2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Many organizations are struggling to find necessary skillsets internally and externally to keep up with the pace of change.
Organizations must upskill to become more agile and fulfill skill gaps. And it’s imperative they upgrade the learning experience to meet workforce expectations. To accomplish this, they will need to leapfrog to the future of learning—creating an immersive digital learning environment that propels employee performance and delivers measurable outcomes.
Training is an event. Learning is a journey. We have the capabilities to help you deliver.
We can help you understand where your learning and development (L&D) program is today and what is needed to move it forward. As leaders in digital learning and strategy, we take a highly collaborative approach to co-creating guiding principles—as well as a future-state vision, programs and content that best meet your organization and workforce where they are today. We help you build a roadmap for change—a steady evolution toward a culture of lifelong learning and upskilling—regardless of where you are on the journey. Using analytics-backed insights, we co-design a strategy that will take your organization’s workforce into the future of work.
Taking an employee-centric approach, we work with you to design a learning strategy that aligns with the business strategy. This will guide you in equipping teams with the right skills, knowledge and competencies to fulfill the organization’s future workforce needs.
Learning managed solutions
We help deliver connected learning in the flow of work by leveraging empathy, AI, automation, and process efficiencies at scale to create a more agile and skilled workforce of the future, while also reducing costs.
We work with you to adopt, transform and personalize the learning experience for your employees—providing the right learning, to the right people, at the right time. Using digital learning tools, KPMG delivers a modern learning experience in the flow of work, scalable to your organization.