2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Arming this new style of workforce with the skills of the future requires operational agility and new learning strategies that enable learning organizations to meet the demands of their business partners and learners.
Learning organizations need to evolve to a human-centric, technology-led learning experience that is relevant, connected, personalized, and engaging, and accelerates speed to competency, mastery, and career growth.
How KPMG can help
KPMG helps learning organizations increase learner engagement and streamline operations by providing a suite of services that can be plugged into their existing learning ecosystem to bring learning into the flow of work. These services help transform the learning organization through a clearer focus on learner centricity, organizational capabilities, and operational efficiency.
We use our extensive knowledge, experience, and innovative solutions to drive optimization of operations and learner experience that helps ensure people get the knowledge and skills they need—when they need it and how they need it. The result is a smooth and efficient learning experience that keeps both your workforce and organization agile, skilled, and prepared for what’s ahead.