2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
As a result, senior leaders must have visibility into a wide range of new risk areas. Internal audit and Sarbanes-Oxley plans must be risk-based, flexible, dynamic and data-driven.
Given the complexity and uncertainties ahead, internal audit, SOX functions, and risk managers must help paint a holistic picture that includes:
You can help unleash enterprise potential when you give your stakeholders reason to trust your organization’s approach to risk and regulation. That trust will transfer to employees, who carry out the culture; customers; and consumers, who are vested in your brand and product. In addition, it will extend to partners and suppliers, investors, and communities that see your purpose and passion.