2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
As a result, the C-suite and the board will have visibility into a wide range of new risk areas. Internal audit and SOX functions will be more powerful, precise, and dynamic.
You can help unleash enterprise potential when you give your stakeholders reason to trust your organization’s approach to risk and regulation. That trust will transfer to employees, who carry out the culture; customers; and consumers, who are vested in your brand and product. In addition, it will extend to partners and suppliers, investors, and communities that see your purpose and passion.