2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
After all the attention and resources spent on due diligence and planning for Day One, it’s the longer-term, “death by a thousand cuts,” that can jeopardize the intent of an acquisition. This includes value erosion such as when critical staff or key suppliers are not retained, or when digital assets are not smartly integrated—among a multitude of other possible risks.
KPMG industry- and functional-specific teams know how to quickly accelerate integration, and, as importantly, are experienced at spotting and preventing the harder-to-see threats that can erode value over time.
Let our experience help you reap additional sources of value from your integration.