2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Forward-thinking infrastructure owners and governments are asking how the shifting landscape is affecting their strategic and operational priorities. They want to know how they can acquire the capabilities to deliver consistent, positive outcomes to the communities and constituents they serve with limited resources.
At KPMG, we work with infrastructure owners and state, county, and city agencies across infrastructure, real estate, justice, healthcare and higher education to create mission-focused strategies and practical improvements that advance their operational goals. With innovative methodologies backed by deep experience, we help you transform for the future. Our data enabled tools and techniques are helping make tangible efficiency improvements in access to health services, among others.
Leaders know that opportunities to create value often start at the top but require buy-in and transformation from the bottom up. We work with you, your managers and employees to implement change-ready strategies that put you in the best position to serve your constituents successfully.