2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
The right service delivery model will reduce operational costs and tax burdens, efficiently provide access to skilled resources, and allow flexibility to support business growth.
We can help you establish your financial and operational baseline, evaluate alternative operating model options, develop future-state models, and prepare a go-forward target operating model. This may include shared services, outsourcing, centers of excellence, as well as what should be retained at corporate and in the business units.
Key areas of assistance include:
The best finance service delivery models allow finance leaders to act as true business partners who bring value-added analyses and decision support while continuing to meet transactional processing and external reporting requirements.