2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Leverage our proprietary benchmark database of over 700 companies and over 20,000 metrics, along with that from APQC, to better understand your current-state financial performance and to provide an enhanced ability to identify, prioritize, and monitor organizational effectiveness and cost improvement initiatives.
We put benchmarks in context by collecting case studies from peer companies. This helps you determine the magnitude of the potential change and create practical recommendations for focus and improvement.