2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Some want to explore new products and ways to engage with customers. KPMG's technology enablement services help clients across the enterprise systems lifecycle – from evaluation through implementation and ongoing upgrades and improvement.
We help clients investigate initiatives such as Software-as-a-Service (SaaS) and cloud as well as business intelligence and finance transformation to create competitive advantage. With leading practices, we also help them improve IT total-cost-of-ownership and create better alignment with business processes. Further, we help them reduce compliance costs through automated controls and improved access and business process monitoring.
Importantly, we help clients evaluate and develop their most effective internal operating model and manage the organizational change required for successful transformation projects.