2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
This interconnectedness causes interdependencies, making our risk landscape more dynamic. So, traditional risk assessments are not enough anymore. You need an enterprise risk management (ERM) program that meets your organization’s needs.
Ask yourself, how equipped are my organization’s leaders to make risk-based decisions? Do they have insight into how risks interact, including risks that are hard to quantify?
The KPMG ERM approach uses a sophisticated combination of Data & Analytics (D&A) capabilities, tools that tap into human foresight, and the right organizational structures. One of the best ways to prepare for possible unprecedented events is to detect risks as they emerge, rather than when they have materialized.
An agile ERM program becomes a mechanism to: