2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Risk tolerances must be redefined, new areas prioritized, and risk management must be embedded upfront, where your customers, suppliers, and other stakeholders are interacting with you.
KPMG knows the hard work around risk and regulatory compliance. There are no generalists on our team. Our professionals are domain-specific, transformation-specific, and risk and compliance-specific. We have the automated tools and capabilities to look at data that isn’t typically viewed through a risk lens. That’s where risk relationships & compound effects are discovered, and previously hidden risks are brought to light.