2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
“Disruption,” “digital” and “transformation” are etched into business vocabularies—a sign of the pressure business leaders face to deliver differentiated solutions at market speed while meeting customer expectations and retaining their trust.
You know that in order to compete and thrive, your company must have the ability to continuously respond and adapt to your customers’ ever-changing needs. Sometimes, that means undergoing transformational change. But how do you do that efficiently while maintaining control over your operations and sustaining the level of service your customers demand?
KPMG brings an industry-leading approach to enterprise-wide transformation that aligns your technology strategy with your business strategy. We help bring the front, middle and back offices together to become more customer-centric and efficient, making your business more agile and capable of profitable growth.
We help you with solutions, frameworks, accelerators and tools designed and engineered to support continuing innovation and sustainable high performance in a fast-moving digital world.