2020 KPMG U.S. customer experience excellence report
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Employees should be empowered to successfully adapt to new technology, along with updates to processes and policy, while sharpening their functional and soft skills.
As learners, we often look for work experiences that mimic how we learn in everyday life —most often through short videos and contextual instruction at the time of need. By implementing a comprehensive digital learning experience, employees can learn at their own pace and access learning when needed. When successfully deployed, it can enhance the employee experience while increasing productivity and meeting business goals.
KPMG is a digital transformation leader. With a tested approach and the capacity to scale globally, we work with organizations to design and implement a digital learning strategy that enables an employee-centric learning experience. Whether you’re implementing an organization-wide digital learning strategy, transforming your organization, deploying functional and soft skills learning, seeking a desired behavior change, enhancing your existing learning approach, or implementing a specific system, process, or policy, we can help.
We use our Powered Learning approach—a part of our Powered Enterprise—for systems such as Workday, Oracle, SAP, Coupa, iValua, Salesforce, and ServiceNow, to jumpstart your learning program. It’s based on our Target Learning Model, which provides a holistic view of learning program needs and a curricula framework around a system implementation or update. And, to keep things up to date, we provide ongoing refresh and updates through our Powered Evolution services.
At KPMG, we bring a set of learning accelerators that add value and facilitate our work with you. We help you deliver an efficient learning experience that keeps both your workforce and organization agile and skilled for what’s ahead.
Let us help you drive the right learning to the right people at the right time.