2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
What matters is how organizations apply these innovations to business challenges and how they master the ongoing hurdles that technological disruption brings. True digital transformation is not a one-time implementation. Rather, it is a continuous evolution and one that requires humans at the forefront.
With KPMG’s data-driven technology capabilities, we can serve our clients by unlocking value that will drive growth, manage risk and optimize cost for their business. We combine our data-driven technologies and capabilities with deep-rooted domain expertise to accelerate innovation, drive speed and relevance and ensure global scale for data-driven solutions.
From data visualization to advanced data management, KPMG provides the data understanding to help companies unlock real, actionable insights to make transformative business decisions. In addition, KPMG’s AI portfolio provides a vast landscape of tools, such as machine learning and natural language processing to accelerate, automate and augment decisions that drive growth and profitability.